Returns and refunds
Do you want to return an item to us?
You have 100 days from the receipt of your order. It is free in Canada.
Declare your return in your «Order history» space. It's very simple! Select the item(s) to be returned, indicate the reason for the return and validate. All that remains is to prepare your return package.
If you want to exchange your product, declare your exchange in your «Order history» space by mentioning the product you want to replace. Our customer service will then come back to you to validate your request. The exchange will be sent as soon as we receive your return. The exchange is accepted if there is no change in price. Otherwise, the refund is applied and you can reorder.